Layanan Konsultan Hotel
Jasa Pembuatan Standar Operasional Prosedur (SOP)

Standar Operasional Prosedur (SOP) adalah dokumen yang berisi instruksi tertulis mengenai langkah-langkah yang harus dilakukan dalam suatu proses kerja untuk memastikan konsistensi, efisiensi, dan kepatuhan terhadap standar yang berlaku. SOP digunakan dalam berbagai bidang, termasuk bisnis, manufaktur, kesehatan, pemerintahan, dan lainnya.

Konsultanhotel.id menyediakan paket SOP sudah jadi dan mendapatkan link yang dapat didownload via Google Drive atau dapat disesuaikan kebutuhan dengan dibuat khusus

SOP dengan dibuat berdasarkan departemen dalam operasional hotel antara lain :

Front Office
Housekeeping
Accounting
Food & Beverage
Kitchen
Human Resources
Sales & Marketing
Engineering

Paket Standar Operasional Prosedur (SOP) Pemesanan via whatsapp dikirim melalui Google Drive

Paket SOP Standar Operasional Prosedur Lengkap

Mendapatkan seluruh SOP Standar Operasional Prosedur : Front Office, Housekeeping, Accounting, Food & Beverage, Kitchen, Human Resources, Slaes & Marketing, Engineering dalam file soft file

Paket SOP Standar Operasional Prosedur per Department

Paket SOP per Departemen dapat memilih departemen yang dibutuhkan saja

DAFTAR STANDAR OPERASIONAL PROSEDUR

SOP – FRONT OFFICE

 
  • SOP FO-FDA-0101 Guest Check In
  • SOP FO-FDA-0102 Front Desk Attendance
  • SOP FO-FDA-0103 Welcome Drink Voucher
  • SOP FO-FDA-0105 Brekfast Voucher
  • SOP FO-FDA-0106 Registration Card
  • SOP FO-FDA-0107 Room Discrepancy between Front Office and Hoousekeeping
  • SOP FO-FDA-0108 Guest Black List
  • SOP FO-FDA-0109 Room Status Report
  • SOP FO-FDA-0110 Treatment Long Staying Guest
  • SOP FO-FDA-0111 Guest Deposit Additional in Cash
  • SOP FO-FDA-0112 Hotel Room Master Key
  • SOP FO-FDA-0113 Room Status as Sleep Out
  • SOP FO-FDA-0114 VIP Room Reservation
  • SOP FO-FDA-0115 Cash Remittance
  • SOP FO-FDA-0116 Handling Reservation After Hour
  • SOP FO-FDA-0117 How to Hanlde Handycap Guest
  • SOP FO-FDA-0118 Returning Guest
  • SOP FO-FDA-0119 Fire Alarm Procedure
  • SOP FO-FDA-0120 Guest Check in with missreservation date
  • SOP FO-FDA-0121 Guest Check In without reservation
  • SOP FO-FDA-0122 Handling Check In Group
  • SOP FO-FDA-0123 Registration Card For Group Check In
  • SOP FO-FDA-0124 Handling Check Out
  • SOP FO-FDA-0126 Guest Document and Folio Filing
  • SOP FO-FDA-0128 Request New Key Card
  • SOP FO-FDA-0129 Correction For Any Posting
  • SOP FO-FDA-0130 Hanlding Complaints
  • SOP FO-FDA-0131 Guest Room Security
  • SOP FO-FDA-0132 Room or Rate Change
  • SOP FO-FDA-0133 Handling Fully Booked
  • SOP FO-FDA-0134 Handling No Show
  • SOP FO-FDA-0135 Loss & Breakage Report
  • SOP FO-FDA-0136 Room Upgrade
  • SOP FO-FDA-0137 House Use Room
  • SOP FO-FDA-0138 Rebate Transaction
  • SOP FO-FDA-0139 Transfer Folio
  • SOP FO-FDA-0140 Handling Day Use
  • SOP FO-FDA-0141 Front Office Cashier
  • SOP FO-FDA-0142 Miscelleaneous Charge
 
 

SOP – HOUSEKEEPING

 
  • SOP HK 0323 Handling Mini Bar Communication
  • SOP HK 0324 Room Status Sleep Out
  • SOP HK 0325 VIP Room Checking
  • SOP HK 0326 Hanlde Mini Bar Consume
  • SOP HK 0327 Mini Bar Check for Guest Check Out
  • SOP HK 0328 Mini Bar Checking for Occupied Room
  • SOP HK 0329 Minir Bar Refill
  • SOP HK 0330 Mini Bar Requisition
  • SOP HK 0331 Mini Bat Set Up at Room
  • SOP HK 0332 Mini Bar Par Stock
  • SOP HK 0333 Mini Bar Storage
  • SOP HK 0334 Inventory Linen & Uniform
  • SOP HK 0335 Linen Contractor (outside Laundry)
  • SOP HK 0336 Linen Count and Cheked
  • SOP HK 0337 Linen Distribution
  • SOP HK 0301 Cleaning Room
  • SOP HK 0302 Handling Safe Deposit Box (SDB) Blocked
  • SOP HK 0304 Guest Room is Double Locked
  • SOP HK 0305 Occupied Room Cleaning
  • SOP HK 0306 Handling Room Do Not Disturb
  • SOP HK 0307 Total Room Assign to Clean by Room Attendant
  • SOP HK 0308 Log Book Mandatory
  • SOP HK 0309 VIP Room
  • SOP HK 0310 Turn Down Service
  • SOP HK 0311 Handling Towel Health Club
  • SOP HK 0312 Lost & Found Item
  • SOP HK 0313 Issued Master Key
  • SOP HK 0315 Fruit & Flower VIP Treatment
  • SOP HK 0316 Welcome Fruit Basket
  • SOP HK 0318 Amenities Requisition
  • SOP HK 0320 Finding Bed Down
  • SOP HK 0321 Preparing Extra Bed
  • SOP HK 0322 Garfabe Room
 
 

SOP – FOOD & BEVERAGE SERVICE

 
  • SOP FB 0401 Opening & Closing Restaurant
  • SOP FB 0402 Point Of Sales (POS) Access
  • SOP FB 0403 hand Over Shift
  • SOP FB 0404 F&B Linen Inventory
  • SOP FB 0405 Chinaware & Glassware Inventory
  • SOP FB 0410 Cleaning Procedure
  • SOP FB 0411 Take Away Food at Buffet
  • SOP FB 0412 Non Smoking Area
  • SOP FB 0413 Fruit Basket
  • SOP FB 0414 Clear Up Room Service
  • SOP FB 0415 Hand Over Shift
  • SOP FB 0416 Room Service Delivery
  • SOP FB 0417 Room Service Taking Order
  • SOP FB 0418 Banquet Preparation and Operation Hour
  • SOP FB 0419 Guaranteed Banquet Event
  • SOP FB 0420 Room Rental Minimum Pax
  • SOP FB 0421 Audio Visual Set Up
  • SOP FB 0422 Baquet Decoration Set Up
  • SOP FB 0423 Banquet Event Deposit
  • SOP FB 0424 Food Stall Order for Special Event
  • SOP FB 0425 Florist preparation for Banquet Event
  • SOP FB 0426 Photografer Banquet Event
  • SOP FB 0427 Entertainment or Music Order Arrangement for Banquet Event
  • SOP FB 0428 Additional Securoty for Banquet Event
  • SOP FB 0429 Engineering Staff Standby for Banquet Event
  • SOP FB 0430 Refund Deposit for Banquet event
  • SOP FB 0431 Corkage Charge (Guest Bring Beverage from Outside)
  • SOP FB 0432 Food & Beverage Voucher
  • SOP FB 0433 Food & Beverage Discount